Our 2020/21 highlights

Our business

From the 4.5 million people we protect, to our valued and enduring partnerships, to those that make it happen here at TAL, people are at the centre of what we do.

TAL is a leading Australian life insurer

$2.7 billion

paid in claims to 37,228 customers and their families
95%

of all claims received accepted
+46

Net Promoter Score (NPS) for claims¹
$4.6 billion

in-force premiums as at
31 March 2021
$168 million

taxes paid in Australia for the year ended 31 March 2020
$750,000

contributed to the community through the TAL Community Foundation

We value our enduring partnerships

86/100

“Excellent/Top Tier”
reputation with our partners based on the independently verified RepTrak® survey
Extended partnerships

with key superannuation fund partners including Cbus, IOOF and Aware Super
5,040

advisers and support staff trained through our TAL Risk Academy, providing over 25,737 Continuing Professional Development hours
Plan for Life/AFA

Overall Platinum Life Company of the Year Award

We are a people business

Employer of Choice

for Gender Equality for seven consecutive years: Commonwealth Workplace Gender Equality Agency
98.7%

gender pay equity as at 1 April 2021
12 month

continuation of paid superannuation and group insurance coverage during parental leave for our people
89%

of our people believe a diverse workforce is a priority at TAL
82%

of our people feel a sense of belonging at TAL

We are committed to sustainable outcomes

Our Environmental, Social and Governance (ESG) strategy and framework is committed to making a positive contribution
Contributed to the development of a Professional Standards Framework in conjunction with the Australian and New Zealand Institute of Insurance & Finance (ANZIIF) and other life insurers
Signatory of the Financial Services Council (FSC) Life Insurance Code of Practice

Disclaimer: 1. Based on TAL Life Limited and Asteron Life & Superannuation Limited Annual Post Claim Survey as at 31 March 2021.