Our business

From the 4.5 million people we protect, to our valued and enduring partnerships, to those that make it happen here at TAL, people are at the centre of what we do.

TAL is a leading Australian life insurer

  • $2.7 billion

    paid in claims to 37,228 customers and their families

  • 95%

    of all claims received accepted

  • +46

    Net Promoter Score (NPS) for claims¹

  • $4.6 billion

    in-force premiums as at
    31 March 2021

  • $168 million

    taxes paid in Australia for the year ended 31 March 2020

  • $750,000

    contributed to the community through the TAL Community Foundation

We value our enduring partnerships

  • 86/100

    “Excellent/Top Tier”
    reputation with our partners based on the independently verified RepTrak® survey

  • Extended partnerships

    with key superannuation fund partners including Cbus, IOOF and Aware Super

  • 5,040

    advisers and support staff trained through our TAL Risk Academy, providing over 25,737 Continuing Professional Development hours

  • Plan for Life/AFA

    Overall Platinum Life Company of the Year Award

We are a people business

  • Employer of Choice

    for Gender Equality for seven consecutive years: Commonwealth Workplace Gender Equality Agency

  • 98.7%

    gender pay equity as at 1 April 2021

  • 12 month

    continuation of paid superannuation and group insurance coverage during parental leave for our people

  • 89%

    of our people believe a diverse workforce is a priority at TAL

  • 82%

    of our people feel a sense of belonging at TAL

We are committed to sustainable outcomes

  • Our Environmental, Social and Governance (ESG) strategy and framework is committed to making a positive contribution

  • Contributed to the development of a Professional Standards Framework in conjunction with the Australian and New Zealand Institute of Insurance & Finance (ANZIIF) and other life insurers

  • Signatory of the Financial Services Council (FSC) Life Insurance Code of Practice

Disclaimer: 1. Based on TAL Life Limited and Asteron Life & Superannuation Limited Annual Post Claim Survey as at 31 March 2021.