Our business
From the 4.5 million people we protect, to our valued and enduring partnerships, to those that make it happen here at TAL, people are at the centre of what we do.
TAL is a leading Australian life insurer
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$2.7 billion
paid in claims to 37,228 customers and their families
-
95%
of all claims received accepted
-
+46
Net Promoter Score (NPS) for claims¹
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$4.6 billion
in-force premiums as at
31 March 2021 -
$168 million
taxes paid in Australia for the year ended 31 March 2020
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$750,000
contributed to the community through the TAL Community Foundation
We value our enduring partnerships
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86/100
“Excellent/Top Tier”
reputation with our partners based on the independently verified RepTrak® survey -
Extended partnerships
with key superannuation fund partners including Cbus, IOOF and Aware Super
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5,040
advisers and support staff trained through our TAL Risk Academy, providing over 25,737 Continuing Professional Development hours
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Plan for Life/AFA
Overall Platinum Life Company of the Year Award
We are a people business
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Employer of Choice
for Gender Equality for seven consecutive years: Commonwealth Workplace Gender Equality Agency
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98.7%
gender pay equity as at 1 April 2021
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12 month
continuation of paid superannuation and group insurance coverage during parental leave for our people
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89%
of our people believe a diverse workforce is a priority at TAL
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82%
of our people feel a sense of belonging at TAL
We are committed to sustainable outcomes
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Our Environmental, Social and Governance (ESG) strategy and framework is committed to making a positive contribution
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Contributed to the development of a Professional Standards Framework in conjunction with the Australian and New Zealand Institute of Insurance & Finance (ANZIIF) and other life insurers
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Signatory of the Financial Services Council (FSC) Life Insurance Code of Practice
Disclaimer: 1. Based on TAL Life Limited and Asteron Life & Superannuation Limited Annual Post Claim Survey as at 31 March 2021.