About Our Contribution 2021/22

Our Contribution 2021/22 outlines the work we are doing to support our customers, partners and stakeholders, and how we contribute as a life insurer, an employer, and part of the Australian community.

This report covers the period from 1 April 2021 to 31 March 2022 (TAL’s 2021 financial year).

Every day at TAL, we work to help Australians live a life filled with choices, options and freedoms – no matter what happens.

2021/22 highlights

  • TAL is a leading Australian life insurer
    $2.7 billion

    paid in claims to 39,628 customers and their families¹

  • We are a people business
    Employer of Choice

    for Gender Equality for eight consecutive years: Commonwealth Workplace Gender Equality Agency

  • We are committed to broader impact
    Reconciliation Action Plan

    launched in FY21

  • $4.9 billion

    in-force premiums as at 31 March 2022

  • 98.2%

    gender pay equity as at
    1 April 2022

  • Family violence commitments

    published, with family violence added to our financial hardship policy and new support service established for impacted customers

  • +54

    Net Promoter
    Score (NPS)
    for claims (from post inbound phone call survey, +49 from post claim email survey)²

  • 12 month

    continuation of paid superannuation and group insurance coverage during parental leave for our people

  • Financial hardship support

    extended to flood-impacted customers

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Brett Clark

TAL Group CEO &
Managing Director

2021/22 is a year that has demonstrated once again the spirit, passion, and resilience of our people at TAL, as together we have navigated a period of rapid change, filled with opportunities and some ongoing challenges, and, ultimately, made significant progress as a business.

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Who we are

For more than 150 years, TAL has been providing Australians and their families with financial security, enabling them to keep living the life they planned – no matter what happens.

4.5 million

Australians and their families protected by TAL and our partners.

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Delivering on our Purpose

Our Purpose is to help Australians live a life filled with choices, options and freedoms, no matter what happens. That is why supporting our customers through the claims we pay is the most important thing we do.

$2.7 billion

paid in claims to 39,628 customers and their families¹.

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Making a broader contribution

Our Purpose, Ambition and Spirit help guide our business to act in a socially responsible and ethical manner. We are committed to governing ourselves well and contributing positively to social and environmental issues.


contributed to our community partners in TAL’s 2021 financial year.

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TAL customer

TAL looked at the bigger picture. They’ve really taken care of me. Having Income Protection really took a lot of stress off me. When you’re in that much pain, the last thing you want to be worrying about is money.

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Disclaimer: 1. Claims statistics based on total claims paid under TAL Life Limited insurance products (excluding funeral insurance) between 1 April 2021 and 31 March 2022.
Disclaimer: 2. Based on TAL Life Limited Annual Post Claim Survey as at 31 March 2022.