About Our Contribution 2021/22

Our Contribution 2021/22 outlines the work we are doing to support our customers, partners and stakeholders, and how we contribute as a life insurer, an employer, and part of the Australian community.

This report covers the period from 1 April 2021 to 31 March 2022 (TAL’s 2021 financial year).

Every day at TAL, we work to help Australians live a life filled with choices, options and freedoms – no matter what happens.

2021/22 highlights

  • TAL is a leading Australian life insurer
    $2.7 billion

    paid in claims to 39,628 customers and their families¹

  • We are a people business
    Employer of Choice

    for Gender Equality for eight consecutive years: Commonwealth Workplace Gender Equality Agency

  • We are committed to broader impact
    Reconciliation Action Plan

    launched in FY21

  • $4.9 billion

    in-force premiums as at 31 March 2022

  • 98.2%

    gender pay equity as at
    1 April 2022

  • Family violence commitments

    published, with family violence added to our financial hardship policy and new support service established for impacted customers

  • +54

    Net Promoter
    Score (NPS)
    for claims (from post inbound phone call survey, +49 from post claim email survey)²

  • 12 month

    continuation of paid superannuation and group insurance coverage during parental leave for our people

  • Financial hardship support

    extended to flood-impacted customers

Find out More

Brett Clark

TAL Group CEO &
Managing Director

2021/22 is a year that has demonstrated once again the spirit, passion, and resilience of our people at TAL, as together we have navigated a period of rapid change, filled with opportunities and some ongoing challenges, and, ultimately, made significant progress as a business.

Read more

Who we are

For more than 150 years, TAL has been providing Australians and their families with financial security, enabling them to keep living the life they planned – no matter what happens.

4.5 million

Australians and their families protected by TAL and our partners.

Find Out More

Delivering on our Purpose

Our Purpose is to help Australians live a life filled with choices, options and freedoms, no matter what happens. That is why supporting our customers through the claims we pay is the most important thing we do.

$2.7 billion

paid in claims to 39,628 customers and their families¹.

Find Out More

Making a broader contribution

Our Purpose, Ambition and Spirit help guide our business to act in a socially responsible and ethical manner. We are committed to governing ourselves well and contributing positively to social and environmental issues.

$856,163

contributed to our community partners in TAL’s 2021 financial year.

Find Out More

Dexter

TAL customer

TAL looked at the bigger picture. They’ve really taken care of me. Having Income Protection really took a lot of stress off me. When you’re in that much pain, the last thing you want to be worrying about is money.

Read more

Disclaimer: 1. Claims statistics based on total claims paid under TAL Life Limited insurance products (excluding funeral insurance) between 1 April 2021 and 31 March 2022.
Disclaimer: 2. Based on TAL Life Limited Annual Post Claim Survey as at 31 March 2022.