About Our Contribution 2020/21

Our Contribution 2020/21 covers the period from 1 April 2020 to 31 March 2021 (TAL’s 2020 financial year). It outlines the work we are doing to add value to our customers, partners and stakeholders and how we contribute as a life insurer, an employer, and part of the Australian community.

Every day at TAL, we work to help Australians live a life filled with choices, options and freedoms – no matter what happens. This Purpose is at the heart of our business and it’s why we come to work every day.

2020/21 highlights

  • Paying claims is the most important thing we do
    $2.7 billion

    paid in claims to 37,228 customers and their families¹

  • We are a people business
    98.7%

    gender pay equity as at
    1 April 2021

  • We are committed to sustainable outcomes

    Contributed to the development of a Professional Standards Framework in conjunction with the Australian and New Zealand Institute of Insurance & Finance (ANZIIF) and other insurers

  • 84%

    customer satisfaction with the claims experience

  • 89%

    of our people believe a diverse workforce is a priority

  • Signatory of the Financial Services Council (FSC) Life Insurance Code of Practice

  • 95%

    of all claims received accepted²

  • 82%

    of our people feel a sense of belonging at TAL

  • Our Environmental, Social and Governance (ESG) strategy and framework supports our commitment to making a positive contribution

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Brett Clark

TAL Group CEO &
Managing Director

2020/21 was a year characterised by challenges, uncertainty and resilience as our lives, workplaces and the economy continued to navigate the impacts of the COVID-19 pandemic. Against that backdrop, TAL’s Purpose of helping Australians live a life filled with choices, options and freedoms – no matter what happens – has never been more important and was a critical point of reference for all of us at TAL.

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Who we are

TAL is a leading Australian life insurer. For more than 150 years we have been providing Australians and their families with financial security, enabling them to keep living the life they planned – no matter what happens.

4.5 million

Australians and their families protected by TAL and our partners.

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Delivering on our Purpose

Our Purpose is to help Australians live a life filled with choices, options and freedoms, no matter what happens. That’s why supporting our customers through the claims we pay is the most important thing we do.

$2.7 billion

paid in claims to 37,228 customers and their families.

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Making a bigger difference

Our Purpose, Ambition and Spirit help guide our business to act in a socially responsible and ethical manner. We are committed to governing ourselves well and contributing positively to social and environmental issues.

$750,000

contributed to our community partners in TAL’s 2020 financial year.

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Dexter

TAL customer

TAL looked at the bigger picture. They’ve really taken care of me. Having Income Protection really took a lot of stress off me. When you’re in that much pain, the last thing you want to be worrying about is money.

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Disclaimer: 1. Total number of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited between 1 April 2020 and 31 March 2021. 2. Claims acceptance based on claims decided by TAL Life Limited and Asteron Life & Superannuation Limited between 1 April 2020 and 31 March 2021.